Quest Diagnostics has assembled a team of experts in the development and distribution of strategic healthcare solutions, exemplified by ChartMaxx®. With many years of experience, both out in the field and with hands-on management, members of our team have played pivotal leadership roles in some of the nation's largest and most influential organizations, in the areas of healthcare, finance, and information management. You can count on them to deliver the experience, expertise, and innovative thinking you need to succeed in today's ever-changing healthcare environment.
Senior Vice President and Chief Information Officer
Lidia Fonseca is Senior Vice President and Chief Information Officer (CIO) for Quest Diagnostics. Ms. Fonseca leads the enterprise-wide Information Technology (IT) function to support the needs of the business. She also leads our end-to-end enterprise architecture and integrates processes, data and systems across the network thereby enabling future growth and driving operational excellence.
Previously, Ms. Fonseca was the Chief Information Officer at LabCorp and also held a number of senior leadership positions in supply chain and IT at Philips Healthcare. Ms. Fonseca is a member of the Board of Directors of Tegna, Inc. (NYSE: TGNA). She earned a bachelor’s degree from the University of California, Berkeley, and an MBA and a master’s degree in business informatics from the Rotterdam School of Management, Erasmus Graduate School of Business.
General Manager, Healthcare IT
Tom has been with Quest Diagnostics for 22 years and most recently led Quest Diagnostics Business Relationship, Demand Management, and Product Management organizations, which includes the management of the ChartMaxx portfolio. Tom will continue to lead the two software businesses in its alignment with the Quest Diagnostics software vision, strategy, and goals; including taking ChartMaxx to the next level of interoperability with innovative solutions and superior customer service.
Senior Corporate Counsel
Keith Johnson joined the organization in 2007 as General Counsel and Compliance Officer for the MedPlus division. In his current role as Senior Corporate Counsel for Quest Diagnostics Care360 products, he brings with him a strong background in technology licensing, intellectual property, and commercial law.
Prior to joining the organization, Mr. Johnson was with the legal department at Cincinnati Children's Hospital Medical Center, where he oversaw the legal aspects of the technology commercialization efforts for the hospital. Prior to his time at Children's, he was an attorney in the prominent Cincinnati law firm of Taft, Stettinius & Hollister focusing his practice primarily in the areas of intellectual property, technology licensing, and e-commerce.
In 2006, Mr. Johnson was selected as one of the Cincinnati Business Couriers Forty Under 40 which recognizes young professionals for their achievements and their potential for future success. He is a member of the Cincinnati Bar Association, and has been a frequent speaker on legal topics.
Mr. Johnson received his BA degree from Transylvania University in Lexington, and graduated Order of the Coif from the Vanderbilt Law School.
Healthcare IT Finance Director
Larry Mustard joined the organization in 2010, and has extensive senior level experience in finance, accounting and operations from his background in software development and manufacturing. As Controller of Care360 Products, Mr. Mustard oversees all financial and HR operations for the division of Quest Diagnostics.
After graduating from Ohio State University in 1978, he began a public accounting career spanning 11 years with KPMG (formerly Peat, Marwick, Mitchell & Company). In 1989, Mr. Mustard joined Eagle-Picher Industries as an associate vice president working mostly in the automotive and industrial segments.
In 1994, he joined the Baldwin Piano and Organ Company as CFO, and from 1997 until 2002, worked with companies seeking venture capital funding in order to become publicly-held entities. In 2002, Mr. Mustard was named CFO for the YMCA of Greater Cincinnati. Before joining the organization, Mr. Mustard worked for three years as CFO for CH Mack, a developer of medical management software for managed care organizations.
Jessica Ahlert, RHIA
ChartMaxx Product Marketing Manager
Jessica Ahlert joined the organization in 2005 and has extensive experience with software technology product and marketing promotional planning. In her current role leading the Product Marketing program, Mrs. Ahlert is responsible for evaluations of the ChartMaxx program relative to the vision for enterprise content management. Mrs. Ahlert combines her background of customer communications and implementation planning with forward views of the market to identify business development opportunities for the ChartMaxx program.
Mrs. Ahlert has served most recently on the Ohio Health Information Management Association board. She is a credentialed Registered Health Information Administrator and a thought leader in the healthcare industry. She has presented at national and regional forums on topics across health data exchanges, HIPAA policy formation and Legal Health Record compliance.
ChartMaxx Technical Product Manager
Scott comes to ChartMaxx with more than 25 years of experience in Product Management, including revenue cycle, contract management, practice management, EDI processes and reporting applications. His specialties include Systems Management, Software Development Life Cycle (SDLC), Software Design, Systems Analysis, and Systems Implementations/Integrations.
Director of Enterprise Sales and Account Strategy, ChartMaxx
As Director of Enterprise Sales and Account Strategy, Jeff Lusby leads the team of ChartMaxx Sales Directors responsible for managing existing client partnerships as well as securing new ChartMaxx customers.
Mr. Lusby has more than 20 years of experience within the healthcare IT industry and the ChartMaxx Enterprise Content Management solution. His previous roles within the organization include management of the Support and Installation teams, Technical Sales and Account Management staff as well as direct sales of the ChartMaxx solution. In addition to extensive knowledge in the areas of Electronic Content Management and Document Management, Mr. Lusby brings expertise in Process Improvement and Process Automation.
Mr. Lusby holds a Bachelor of Science degree in Electrical Engineering from the University of Cincinnati.
Director of Implementation and Professional Services
Nicole Roby has been a member of the ChartMaxx Custom Solutions Team since 2000, and has recently been promoted from her role as the Manager of Custom Solutions. Nicole previously oversaw the analysis, development and implementation of interfaces and integration technologies for both new and current ChartMaxx implementations. As part of the transition to centralize the Implementation and Professional Services teams of both Quanum EHR and ChartMaxx under the leadership of Mark Ramey, Nicole was promoted to Director of Implementation and Professional Services, reporting to Mark. In this role Nicole will lead the implementation team for ChartMaxx which includes installation, custom solutions, implementation, workflow, and support. She will also lead the implementation team for Quanum EHR which includes the implementation specialists. This is a testament to Nicole’s leadership and successful track record.
Kenneth M. Updike
ChartMaxx Director, Engineering
Mr. Ken Updike manages the engineering staff charged with development of new ChartMaxx functionality as well as support of existing releases. He oversees project design, development, documentation, build and development release management activities to ensure that each ChartMaxx release meets customer expectations. Mr. Updike has nearly 30 years of total IT experience, with 15 years in Healthcare IT.
He joined the organization in 2007, bringing a proven track record of managing the delivery of large, strategic software projects across the banking, government, and health care industries, successfully guiding teams to reach challenging goals through a combination of strong interpersonal, managerial, and technical skills.
Prior to joining the organization, Mr. Updike held director and lead roles with Cincinnati Children’s Hospital, Lockheed Martin, eLynx, and Digineer, among others.
He earned a Bachelor of Science degree in Computer Science from the University of Michigan.